TOTAL QUALITY MANAGEMENT

THE CHAPTER TITLES BELOW ARE GENERAL FRAMEWORK CHAPTER TITLES AND SECTION ACCEPTANCE IS MADE ACCORDING TO THESE TITLES.

-Introduction to Total Quality Management

-Leadership

-Customer Satisfaction

-Employee Involvement

-Continuous Process Improvement

-Performance Measures

-Bencmarking

-Quality Management Systems

-Enviromental Management Systems

-Quality Function Deployment

-Failure Mode

-Total Productive Maintance

-Management Tools

-Statistical Process Control